What you would learn in Designing AI Assistants course?
Conversational designers can be found in highly sought-after corporations and tech companies. Through this course, you'll discover if this is the job best suited to your needs. You'll also learn the fundamentals that will guide you through your career in the field of conversation design.
This course provides a thorough overview of the topic of conversation design. It provides the best practices to design everyday conversations that are human-centered for AI agents, whether they be chatbots or voice assistants.
Learn the basics of Conversation Design Institute's work utilized by thousands of chat designers all over the globe. Together, they design assistants that interact with millions of users every day.
CDI workflow is based on voice and technology-neutral. What do we mean by this?
This implies that the techniques learned in this class can be utilized to build chatbots and voice assistants. This means that you can apply these methods to all kinds of technology used to communicate. These principles can be used to create a memorable conversation experience with a smart speaker or to design an elaborate customer service case that can be used by an organization.
You'll learn during this course include:
The historical context is essential to understand conversation design's role within the realm of technology.
What exactly conversation design is and how companies are already leveraging its power
The need for designers of conversations will increase in the years ahead as more companies automatize more of their conversations
The psychology behind conversations and why conversation design is crucial to creating fundamental interactions between human beings and AI
CDI's well-known workflow will help you navigate every conversation you create moving forward
How can you consistently create conversations that are inclusive and human-centric?
Copywriting methods that can transform conversations from being good to fantastic
How do you design conversations that are a solidly constructed and consistent persona
How do you create a design that will allow for the desired behavior
Combining elements of psychology, technology, and the language to produce human-centered conversations between humans and AI
Discuss the importance of conversation design to the development team
Use the design workflow that is now an industry norm for the best conversation design
Create a persona of your AI Assistant, who is evident in all your conversations
Make a mental note of the conversational context before writing a single dialogue sentence to make you feel included throughout the process.
Create dialogues using sample conversations to help you create an initial draft of a flow of conversation
Check a conversational flow for accuracy and ensure Wizard of Oz testing includes it.
Fine-tune dialogue using expert copywriting techniques
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